服务风采

房屋管理与维修养护
　　小区的主出入口设有小区平面图，主要路口设有路标，小区内楼、单元、户门标号明显，清楚明白，日常管理中发现标识不清或脱落立即进行更换。在房屋管理上，每日安排人员对小区进行巡视检查，发现问题及时处理，严禁私搭乱建及改变房屋用途现象，室外招牌、空调等严格按要求设置，保证整洁、统一、美观，保持房屋外观的完好、整洁。装修过程有专人跟踪检查，发现违规违纪情况及时制止，并下发整改通知单，限期整改，确保了装修施工过程井然有序。
　　共用设施设备管理
　　为了确保设施设备高效平稳运作，建立了严密的管理制度、操作规程、应急方案、检查维护记录，按时检查维保，以保持设备完好、运转正常，利用维修、保养等手段，恢复设备的精度性能，满足小区对设备使用的要求。阳光物业对设备设施管理主要以预防为主，坚持日常保养与按计划维修并重，使设备处于良好状态。主要做到三好（用好、修好、管理好）、四会（会使用、会保养、会检查、会排除故障）、五定（定量、定人、定点、定时、定质）。
            

Housing management and maintenance
　　The main entrance and exit of the community are equipped with a community floor plan, and the main intersections are marked with road signs. The numbering of buildings, units, and household doors in the community is clear and distinct. If any unclear or detached signs are found during daily management, they should be replaced immediately.In terms of housing management, personnel are arranged to conduct daily patrols and inspections of the community, and problems are promptly dealt with. It is strictly prohibited to privately build or change the use of houses. Outdoor signs, air conditioning, etc. are strictly set up according to requirements to ensure cleanliness, uniformity, and aesthetics, and to maintain the integrity and tidiness of the appearance of the houses.
A dedicated person tracks and inspects the decoration process, promptly stops any violations or disciplinary actions, and issues a rectification notice with a deadline to ensure that the decoration construction process is orderly.
　　Management of shared facilities and equipment
　　In order to ensure the efficient and stable operation of facilities and equipment, strict management systems, operating procedures, emergency plans, inspection and maintenance records have been established. Regular inspections and maintenance are carried out to maintain the equipment in good condition and normal operation. Maintenance and repair methods are used to restore the accuracy and performance of the equipment, meeting the requirements of the community for equipment use.Sunshine Property mainly focuses on prevention in equipment and facility management, insisting on both daily maintenance and scheduled repairs to keep the equipment in good condition. Mainly achieve three qualities (good use, repair, and management), four skills (knowing how to use, maintain, inspect, and troubleshoot), and five skills (quantitative, personnel, timing, and quality).
            

小区出入口处设置门禁系统，业主凭车辆车牌号码识别出入，这样即大大节省了业主时间，也提高了物业的管理效率。门岗24小时有人值守，记录齐全，填写规范。小区内设有巡更点，巡逻秩序人员按规定路线24小时不定时巡查，发现问题及时处理。秩序员训练有素，定期接受培训，言语规范，认真负责，了解小区的情况，对小区内的车辆停放严格管理，对涉及人身安全的危险隐患能及时发现及时处理，如遇有紧急情况能第一时间到达现场解决。安全第一，小区内的消防安全是一项至关重要的大事，在安全管理方面我们的目标是全年安全事故为零，为了实现这一目标我们采用了“全员皆兵，预防为主”及“人防加技防” 的工作原则和管理方式。
1、全员配合，确保小区安全平稳运行。
　　为了保证小区安全管理无死角，事事有人管，管理中打破部门界限，树立每位员工都是公司主人翁的思想，提倡一岗双职、四方联动等管理模式，先将班组长以上人员的思想调动起来，确保各班组、各部门工作的良性运行，提高项目的战斗力。
2、每月组织一次安全培训，提高员工的安全工作能力。
3、每月组织一次消防演练，加强消防安全管理。
4、公司每月组织一次安全大检查，寻找不足，学习经验，使管理提高了一个台阶，在重大节日前都会组织班组长以上人员对小区进行全面安全隐患排查，及时发现问题、改正问题。
5、要求各部门主管学会对危险源进行辨识并掌握排除方法。
6、成立安全机构、制订制度、签订安全责任状。领导小组由项目经理任组长，对相关制度进行了贯彻落实；层层签订安全责任状，即项目经理同部门签，部门同员工签，施工时项目同工程队签。强化了大家的安全意识，保证了安全无事故。
            

An access control system is installed at the entrance and exit of the community, allowing homeowners to identify their vehicles based on their license plate numbers. This greatly saves homeowners' time and improves the efficiency of property management. The gate is manned 24 hours a day, with complete records and standardized filling. There are patrol points within the community, and patrol order personnel patrol the designated route 24 hours a day at irregular intervals to promptly address any issues found.The orderly is well-trained, regularly receives training, speaks in a standardized manner, is responsible and conscientious, understands the situation of the community, strictly manages the parking of vehicles in the community, and can promptly detect and deal with hidden dangers involving personal safety. In case of emergency, they can arrive at the scene as soon as possible to solve them.
Safety first, fire safety in the community is a crucial matter. In terms of safety management, our goal is to have zero safety accidents throughout the year. To achieve this goal, we have adopted the working principles and management methods of "all staff are on duty, prevention is the priority" and "civil defense plus technical defense".
1. All staff cooperate to ensure the safe and smooth operation of the community
　　In order to ensure that there are no blind spots in the safety management of the community, everything is managed by someone, and departmental boundaries are broken in management. The idea that every employee is the owner of the company is established, and management models such as one position dual job and four party linkage are advocated. Firstly, the ideas of team leaders and above are mobilized to ensure the healthy operation of work in each team and department, and to improve the combat effectiveness of the project.
2. Organize safety training once a month to improve employees' safety work abilities.
3. Organize a fire drill once a month to strengthen fire safety management.
4. The company organizes a monthly safety inspection to identify deficiencies, learn from experience, and improve management to a higher level. Before major holidays, team leaders and above are organized to conduct a comprehensive safety hazard investigation of the community, promptly discovering and correcting problems.
5. Require department heads to learn how to identify hazards and master elimination methods.
6. Establish safety agencies, formulate systems, and sign safety responsibility agreements. The leadership team is led by the project manager and has implemented relevant regulations; Sign safety responsibility agreements layer by layer, that is, the project manager signs with the department, the department signs with the employees, and the project signs with the engineering team during construction. Strengthened everyone's safety awareness and ensured safety without accidents.
            

环境卫生管理
　　提高优质环境保障，确保小区卫生状况良好，严格按照保洁标准适时、及时、准时进行保洁服务，在环境卫生方面实行专人负责制，每个部位都有专人负责，随时清理楼内外的卫生。分类垃圾箱、果皮箱摆放位置合理、适用、完备，垃圾日产日清，定期进行卫生消杀，使小区保持洁净、整洁、舒适的居住环境。清洁人员八小时巡回保洁，保证共用部位清洁，无乱贴乱画，无擅自占用公区堆物等现象。具体工作：小广告随发现随清理；夏季对垃圾桶定期清洗消毒；保洁员每日清扫二次，八小时巡回保洁，垃圾落地不超过两个小时，做到保洁无盲区、无死角；垃圾日产日清，确保小区良好的卫生环境。园区内积水一天清理完毕；小雪一天清理完毕，大雪四天清理完毕，阳光物业提倡“以雪为令”，遇大雪时，除保洁人员外其他部门人员在完成本职工作的基础上，都参加清雪工作，确保按标准时限完成小区清雪工作，方便业主出行。
　　绿化养护管理
　　专业人员实施绿化养护管理，小区内的树木布局合理，搭配得当，绿地无改变用途和破坏、占用等现象，发现裸露及时进行补植，园区内的树木长势良好，花卉、绿篱等根据品种和生长情况及时修剪整形，定期浇灌、施肥和松土，保证无病虫害、无折损，绿地无纸屑、烟头、石块等。
            

Environmental sanitation management
　　Improve high-quality environmental protection, ensure good hygiene conditions in the community, strictly follow cleaning standards to provide timely, timely, and punctual cleaning services, implement a dedicated person responsibility system in environmental hygiene, and assign a dedicated person to each part to clean up the cleanliness inside and outside the building at any time. Classified dustbins and peel bins shall be placed in a reasonable, applicable and complete position. Garbage shall be cleared every day. Regular sanitary disinfection and sterilization shall be carried out to keep the residential area clean, tidy and comfortable.The cleaning personnel conduct an eight hour patrol cleaning to ensure that the shared areas are clean, without any disorderly posting or unauthorized occupation of public areas.Specific job: Clean up small advertisements as they are discovered; Regularly clean and disinfect garbage bins in summer; The cleaner cleans twice a day, conducts an eight hour patrol cleaning, and the garbage should not fall on the ground for more than two hours, ensuring that there are no blind spots or dead corners in the cleaning process; Garbage is cleared daily to ensure a good sanitary environment in the community. The accumulated water in the park was cleared in one day; Xiaoxue was cleaned up in one day, and Daxue was cleaned up in four days. Sunshine Property advocates "taking snow as the order". When encountering heavy snow, except for the cleaning staff, other department personnel participate in the snow cleaning work on the basis of completing their own work, ensuring that the community snow cleaning work is completed within the standard time limit, so as to facilitate the owners' travel.
　　Greening maintenance management
　　Professional personnel implement green maintenance management, the tree layout in the community is reasonable and properly matched, and the green space has no change in use, damage, occupation, or other phenomena. If exposed, timely replanting is carried out. The trees in the park grow well, and flowers, hedgerows, etc. are trimmed and shaped in a timely manner according to their varieties and growth conditions. Regular watering, fertilization, and soil loosening are carried out to ensure that there are no pests, diseases, damage, paper scraps, cigarette butts, stones, etc. in the green space.
            

            阳光物业实行规范化、专业化、亲情化管理，服务的核心围绕着业主的需求而展开，针对各管理小区的特点分别制订服务方案，关注服务细节，营造物业管理特色，不断提升服务品质。在服务过程中，随时接受业主监督，不断提高物业管理的透明度，欢迎业主参与管理，积极接纳改进建议。24小时×365天接受业主的报修，回访，投诉，缴费，疑问解答等，真正达到“一站式”服务的效果，将物业人的关怀体现在物业服务的每一个细节之中，营造出一个温馨、和谐、宜居的生活环境。
            

                Sunshine Property implements standardized, professional, and family oriented management, with the core of services centered around the needs of homeowners. Service plans are formulated according to the characteristics of each management community, with attention to service details, creating property management characteristics, and continuously improving service quality. During the service process, we always accept the supervision of property owners, continuously improve the transparency of property management, welcome their participation in management, and actively accept improvement suggestions. 24 hours x 365 days to accept owners' repair reports, follow-up visits, complaints, payment, question answering, etc., truly achieving the effect of "one-stop" service, reflecting the care of property owners in every detail of property services, and creating a warm, harmonious, and livable living environment.